Legal Documents

Qq9 Terms & Conditions

Please read these Terms & Conditions carefully before using the qq9 platform. By using our services, you confirm your acceptance of these terms.

Last Updated: January 1, 2026

Key Aspects of the Terms & Conditions

Here's a quick overview of the key points before you dive into the details

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Age Restriction

You must be at least 18 years old to register and bet on qq9. No account will remain active without age verification.

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One Person, One Account

Each person may register only one account. If multiple accounts are found, all will be closed.

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Bonus Terms

All bonuses are subject to wagering requirements. Bonus funds cannot be withdrawn directly — withdrawals are only available after the required bet amount has been placed.

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KYC Verification

Identity verification (KYC) is mandatory before withdrawals. A copy of your National ID or passport must be submitted.

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Bet Cancellation Policy

Qq9 reserves the right to void bets placed as a result of technical errors or incorrect odds.

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Account Security

You are responsible for keeping your password and login credentials secure. qq9 will not be held liable for any unauthorized access resulting from a credentials breach.

01 General Terms & Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between the qq9 platform ("qq9", "we", "us") and its users ("you", "player"). By accessing or using the qq9 website, mobile site, or app, you confirm that you have read, understood, and agreed to these Terms.

Qq9 is an internationally licensed online betting and gaming platform. We offer betting across cricket, football, tennis, and more, as well as online casino games. Please read these Terms and Conditions in full before using our services.

These Terms & Conditions are provided in Bengali. In the event of any linguistic discrepancy, the English version shall be considered final.

Qq9 reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

02 Account Registration & Verification

To register on qq9, you must provide accurate and complete information. Registering with false details is a violation of these Terms & Conditions and may result in account termination.

Information Required for Registration

  • Full Legal Name (as per National ID)
  • Active mobile number (Mobile Pay/Nagad number preferred)
  • Active email address
  • Date of birth (to verify 18+ age requirement)
  • Current address

KYC Verification Process

KYC verification becomes mandatory before your first withdrawal or when your transactions exceed a certain threshold. You will need to submit a clear photo or scan of any one of the following documents:

  • National ID card (both sides)
  • Passport (information page)
  • Driving license

KYC verification is typically completed within 24 to 72 hours. If submitted documents are unclear, you will be asked to resubmit them.

Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be immediately closed and any balance may be forfeited.

03 Age Restrictions & Eligibility

You must be 18 years of age or older to use qq9's services. Use of the platform by anyone under 18 is strictly prohibited.

Providing a false date of birth during registration may constitute a criminal offence. qq9 reserves the right to verify your age at any time and may temporarily suspend your account if required.

A note for parents — please ensure your children or teenagers cannot access this platform. If you have any concerns, don't hesitate to contact us.

In addition, the following individuals are not permitted to use qq9:

  • Countries or regions where online betting is prohibited by law
  • If your account on qq9 or any other platform has previously been closed due to fraud
  • If you are enrolled in a Self-Exclusion program

04 Deposit & Withdrawal Policy

The following payment methods are available to Bangladeshi users on qq9:

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time
Mobile Pay ৳100 ৳500 15–30 minutes
Nagad ৳100 ৳500 15–30 minutes
Rocket ৳200 ৳500 30–60 minutes
Upay ৳200 ৳500 30–60 minutes

Withdrawal Terms

  • KYC verification must be completed before any withdrawal can be processed
  • Withdrawals must be made to the same method used for the deposit (where applicable)
  • Bonus funds cannot be withdrawn until the applicable wagering requirements have been met
  • Withdrawals may be temporarily held in the event of suspicious activity
  • A daily maximum withdrawal limit applies — see the Help Center for details

If a deposit doesn't go through or you experience a withdrawal issue, contact our support team immediately. Complaints raised after 72 hours may not be accepted.

05 Bonus & Promotion Terms

Qq9 regularly offers a variety of bonuses and promotional deals. Each bonus comes with specific terms that must be read before claiming.

General Bonus Terms

  • Accepting a bonus requires meeting specific wagering requirements (typically 5–30x the bonus amount)
  • Bonus funds cannot be withdrawn before wagering requirements are fully met
  • Bonuses are generally valid for 7–30 days from the date of issue
  • Only one welcome bonus is available per person or household
  • Accounts found to have abused bonuses will be terminated

Referral Bonus

Both you and your referred friend will receive a bonus when you refer someone. However, the referral bonus will only be credited once your friend completes their first deposit. No bonus will be awarded for self-referrals or referrals made using false information.

To view current bonus offers and promotions Voucher Page Visit.

06 Betting Rules & Policies

Before placing a bet on qq9, please familiarize yourself with the specific rules for the relevant sport. General betting policies are outlined below:

  • Once a bet is placed, it cannot be cancelled or changed (with limited exceptions)
  • Pre-match bets will close before the event begins
  • Odds change rapidly in live betting — the odds at the time your bet is confirmed are final
  • Bets will be refunded if a match is abandoned or postponed (subject to specific conditions)
  • Qq9 reserves the right to void any bets placed at incorrect odds

Parlay Bets

A Parlay bet is formed by placing bets on multiple events at once. All selections must win — losing even one results in the entire bet being lost. Maximum event limits and payout caps apply to Parlay bets.

Betting Limits

Minimum and maximum betting limits apply to each event and market. Higher limits may be available for VIP members.

07 Prohibited Activities

The following activities are strictly prohibited on the qq9 platform and may result in account termination and legal action:

  • Bets related to match-fixing: Bets placed with prior knowledge of an event's outcome are strictly prohibited
  • Use of bots or automated software: Any software used to place bets automatically is strictly prohibited
  • Multiple Accounts: Operating multiple accounts by the same individual
  • Account Sharing: Allowing another person to use your account
  • Arbitrage Betting: Attempting to guarantee profit by placing opposing bets on the same event across multiple platforms
  • Money Laundering: Using a betting account as a vehicle for money laundering
  • Exploiting technical glitches or errors: Intentionally exploiting system bugs or incorrect odds

Qq9 may temporarily or permanently suspend an account without prior notice in the event of any suspicious activity.

08 Account Suspension & Termination Policy

Qq9 may temporarily or permanently suspend an account under the following circumstances:

  • If evidence of a Terms & Conditions violation is found
  • Failure to complete KYC verification or submission of false information
  • Upon detection of suspicious betting activity
  • Upon direction from law enforcement authorities
  • At the player's own request (self-exclusion)

The refund policy for any remaining balance upon account closure varies depending on the reason. If the account is closed due to a breach of Terms, the balance may be forfeited. Balances are returned in cases of self-closure or failed verification.

If you wish to close your account, please submit a request through the Help Center. Once enrolled in the self-exclusion program, your account cannot be reactivated for the specified period.

09 Limitation of Liability

Qq9 shall not be held liable for the following:

  • Bets not placed or delayed due to internet disruptions
  • Delays or failures caused by third-party payment systems
  • Loss caused by issues with your device or browser
  • Loss resulting from sharing your login credentials with another person
  • Service suspension due to force majeure events (natural disasters, war, pandemic, etc.)

Qq9 maintains the highest feasible level of technical security; however, no online platform can guarantee 100% uptime.

10 Privacy & Data Protection

For full details on how your personal data is collected, used, and protected, please refer to our Privacy Policyas listed.

In short — your information will never be sold to third parties. It is used solely to improve our services, meet legal obligations, and maintain platform security.

Qq9 uses 256-bit SSL encryption to protect all transactions and personal data. Your password is stored in hashed form — not even our staff can view it.

11 Dispute Resolution Process

For any dispute with qq9, please contact our support team first. Most issues are resolved within 24–48 hours.

Steps to File a Dispute

  • Step 1: Contact us via live chat or email with full details of your issue
  • Step 2: Our support team will provide an initial response within 48 hours
  • Step 3: Complex disputes will be escalated to the Compliance department
  • Step 4: A final decision will be communicated within 14 business days

If you are not satisfied with qq9's decision, you have the right to escalate your complaint to the relevant licensing authority.

12 Terms & Conditions Updates

Qq9 reserves the right to partially or fully amend these Terms & Conditions at any time. For significant changes, a notice will be sent to your registered email or mobile number.

Continued use of the platform after any changes will be deemed automatic acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you have any questions about these Terms & Conditions Help Center. We're always happy to assist you.

These Terms & Conditions were last updated on 1 January 2026. Contact us at: support@qq9.world

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Read the terms? Get started now

Knowing the rules makes the game more enjoyable. Register with qq9 and play responsibly.

Our help center is always available for any questions.

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